Customers can submit return or exchange requests within 30 calendar days after receiving ordered goods. Returned merchandise must remain brand‑new, unwashed, undamaged, with original tags and packaging completely preserved. Worn, damaged and custom‑produced goods are not eligible for return service.
All return applications need prior approval from our official support email. Purchasers shall cover return‑related shipping costs, except for factory‑defective items, transit‑damaged parcels or wrong items shipped by our side.
Refund processing will only commence after we receive and finish inspection for returned goods. Actual fund arrival time depends on the internal processing cycle of your payment service provider.